Author: Joe Hart

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Billy was homeless for twenty years after being born and raised in Asheville. His homelessness began when a family member passed away, causing him to lose his home. While on the street, Billy experienced trauma, and the only way he knew to stay safe was to become angry and fight. He became a regular client at our AHOPE Day Center.

Billy was housed through Homeward Bound first at the Woodfin apartment program in 2016, designed to serve our most vulnerable chronically homeless clients. Here, he began working with his case manager, Ryan, to deal with community living and coping mechanisms after being outside for so long. As both Billy and the staff continued to struggle with his behavior in this setting, the case management team determined Billy would benefit more in his own space, and we found Billy a mobile home along the Swannanoa River.

In his new home, Billy began to thrive. “Billy was great about his place, kept it super clean and was responsible about paying his bills. He was very respectful to us and his neighbors and appreciative of our services”, says Ryan. Billy found stability there for over four years.

So what do you do when the same river that brought peace becomes one that brings devastation?

When the recent Helene storm hit Western North Carolina, Billy was in the line of impact. “I stayed in the house till the bitter end. I saw my porch detach from my house and watched my favorite TV and race bike that was gifted to me float down the river from my hallway.” Billy had to climb a tree to escape flood waters and stayed there for over six hours before he landed in the water and was saved by a neighbor who saw him struggling to hold onto debris.

Despite this recent traumatic experience, Billy resorts to the resiliency strategies he’s learned from his Homeward Bound case management team over the years to stay positive and focused on the future possibilities available to him. “I used to be a very angry person. Now, I’m really laid back.”

Billy is a two-time cancer survivor and is now undergoing treatment again. “After running into all his health issues, the fact that he’s in his 50s and is now still alive is humbling for him”, says Ryan. Billy’s journey is a true testament that housing is healthcare, and that even after finding stability for so many years, everything can change in an instant due to circumstances outside our control.

Update on Billy: 12/23/24

When we chose Billy’s story as the face of our end-of-year campaign, we knew it represented just one of hundreds of similar experiences shared across Western North Carolina. Looking back, we remember the day our case managers received the incredible news that Billy was alive after three days of thinking he didn’t survive the storm. Three months later, thanks to your compassion and support, Billy was rehoused in December 2024.

Three weeks after move-in day, Billy is settled in and loves his new home. He enjoys his neighbors, appreciates the proximity to his cancer treatment center, and has begun replacing cherished items he lost during the storm, including his moped, baseball caps, and fishing rods. He is also thankful for his Case Manager, Noah, and our Welcome Home Donation Center Coordinator, Terry, for helping him replace his TV and entertainment center.

Update: 3/26/25

We’re proud to say that thanks to your support, we’ve found new homes for ten of our displaced neighbors (with the eleventh moving out of WNC).

We couldn’t do this without you. Thank you for being the KEY to ending homelessness.

Ella and her husband, Arbor, work hard to provide their family with a safe and supportive home. Ella, who’s from Hendersonville, and, Arbor, who moved to the area when he was nine, had no idea that raising a family near their hometown would become a nearly impossible challenge. Over the years, they’ve watched friends and relatives move hours away in search of cheaper housing, an option Ella says isn’t possible for them because of their jobs and the need to stay close to their aging parents.

“Affordability-wise, [this area] has changed drastically,” shared Ella. “We grew up here. We love the area but so many people I went to school with are moving. It’s not because of the area or the people. It’s because they can’t afford to work in Asheville and live in Asheville.”

Two years ago, the family was forced to give up their apartment when their rent increased to $2,000. They couldn’t find anything affordable enough for a family of their size, and living on the streets with five children wasn’t an experience Ella wanted to repeat. Just over 10 years ago, Ella and her kids were homeless for two years after Ella left an abusive relationship. They found stability through Homeward Bound’s Rapid Rehousing program until Ella met and moved in with Arbor.

After losing their apartment, Ella and Arbor moved their family into a 100-year-old, 900-square-foot house owned by Arbor’s parents. The house was small and had issues, but it provided a home for their family for two years. Still, Ella says it was hard to simultaneously pay their bills and save money for a future life. “Between me and my husband, we make more than the poverty level, but even then, you can’t afford food, lights, and rent when it’s 80 – 90% of your income,” she explained.

Just a few weeks after Ella and Arbor spent savings to replace their one vehicle, Hurricane Helene damaged their home’s roof, leading to severe mold growth. Their insurance company said they’d cover the damage, but due to the backlog of claims in WNC, repairs wouldn’t happen for at least six months. Ella and Arbor were overwhelmed as they worried about their children getting sick from the mold, missing work to care for them, and potentially struggling to cover medical expenses and hospital visits on top of their other bills.

 “Once the savings were gone; It was like, ‘We can’t do this,’ Ella said. “The problem with the mold was not going away. It was just getting worse. We knew we needed to move, but how?”

Ella shared these concerns with her oldest son’s mental health provider. Wanting to help, they told her about the Healthy Opportunities Pilot (HOP), a North Carolina program designed to help families with Medicaid who are struggling with food insecurity, housing stability, transportation, and personal safety. HOP then connected Ella with Homeward Bound, which, as a HOP participant, was able to step in and provide the support their family needed.

“Homeward Bound said, ‘What do you need?” Ella remembers. “I said, ‘I found this rent-to-own [home], and I need a down payment. I need a deposit. I need first month’s rent. Your essentials: cooking utensils, bedsheets, the things that most people might not think of.”

It brought tears to Ella’s eyes to hear in return, “We can do that.”

It’s now been over two months since Ella and her family moved into their brand-new, three-bedroom, home in Black Mountain, where they say a slower life on the outskirts of Asheville is perfect for them. They have kept their jobs, can still live near their parents, and they’re happy to see their kids thriving in their new schools. Setting up a new home can be a major expense for families, but HOP helped ease the transition.

“Between the deposit and the first month’s rent, to kind of say, ‘Hey, here you go, you don’t have to pay rent that first month.’ And being able to get what you need into the home. The kids got new beds to be able to sleep in, and that was just—tears. We went from having 5 kids in one room to two separate rooms and not knowing how to split them up.”

Ella says Homeward Bound and HOP have given her family the chance to “have a forever home.” She adds, “The joy and happiness and the relief that came with finally not only having our own place, but a place that is safe—that was a blessing.”

We shared Matthew’s story three years ago in September 2022. At the time, Matthew’s life had changed after years of living on the streets and struggling with addiction, health issues, and legal trouble. Matthew felt, and still feels, housing is the best thing you could do for people like him.

One year later, Matthew had to move out of his home because of a disagreement with his previous landlord. Although hesitant and frustrated, Matthew agreed to move to a trailer in Swannanoa once he saw the potential in the backyard space. As a carpenter, antique art dealer, and someone who feels that work makes him a man, Matthew began transforming his trailer into a home for himself.

Even though he struggles with disabilities, Matthew kept a busy life. He says he always had something to do when he woke up. He’d spend time with his neighbors, trim his bushes, pick basil from his garden, and create intricate art from of old junk he’d find. Coming from a construction background in New York, Matthew built a little shop to store tools and work on his projects and hobbies.

Some of his biggest accomplishments included a deck, an outdoor fire pit with a compass, and a water fountain built from an old steel anvil. His final goal was to finish restoring a car and motorcycle, regain his driver’s license, and finally be able to drive himself around again. He’d set money aside to build the life he wanted at every opportunity.

Matthew, who’s now 62, felt proud of how far he had come, and although he says his past made him who he is, he was ready to leave some memories behind.

“I was close to being out of the homeless community, or even mentioning being homeless,” he shared. “I could say I was somebody. I was part of the system. I’m locked in a neighborhood. I’m no longer rootless. Rootless is a big word with me because I’ve been rootless all my life since I left New York.”

Matthew’s Case Manager, Nate, was confident Matthew was on his way toward graduating from Permanent Supportive Housing. Nate encouraged us to schedule a video interview with Matthew, where he could show off how far his life had turned around. Unknowingly, I scheduled to meet with him the same day Hurricane Helene was expected to hit Western North Carolina.

At 7:15, the morning of the storm, Matthew was shocked to see water inside his home and a rescue team arrive outside in a Swift Boat. He told them to get his neighbors first, but they were adamant he needed to leave immediately.

“There I was again with a backpack,” he shared. “I didn’t grab the things I should have grabbed. It took me years to put my life back to where it was 10 years ago. It took 15 minutes to wipe it all away. No matter how hard I do this, no matter what I do, I’m back to a backpack, sleeping on the street.”

Matthew was displaced for two months. After a night staying at the Agricultural Center, Matthew searched for an available hotel room in Asheville so he could be close to his home and doctors, but was repeatedly told all the rooms were booked. He was worried and couldn’t contact anyone. He figured it was better to sleep on the streets for a few nights before going home to see what he could salvage.

“I could tell by the flooring; all the walls were gone; all my artwork is gone.” he shared as he scrolled through photos of his home. “I figured something somewhere would be close by.” The car he was restoring was 500 yards away underneath someone else’s home. His tools were scattered, some taken the next day by looters. Matthew hoped to at least find his Surrealist Angel, a statue from Salvador Dali that’s one out of 500. “Nothing. I couldn’t find anything.”

FEMA gave Matthew $7,500 to cover some losses but denied to reimburse any of his other items including his tools. At that moment, Matthew felt like he had no control over his life, especially when his expenses began to rack up from living in hotel rooms, having to eat out, and replacing things more valuable than their price tag.

“Every time I go into a shop, I think of the movie Joe Versus the Volcano,” he shared. ‘There’s a scene where Tom Hanks goes to shop for clothes and a guy says to him ‘If you don’t know what kind of clothes you want, how can you know what kind of man you are? A man’s clothing describes what he is.’ And for years as a homeless person, my clothes have always been green, black, brown, dark colors, and dark pants with a backpack.”

Matthew was re-housed in November 2024, although he expressed dissatisfaction. It’s a basement apartment, and he doesn’t have the space or a backyard to work on big projects. Losing everything after years of rebuilding has left him unsure about setting future goals. He cares about independence but feels restricted in an increasingly expensive world.

He says, “I’m just a limited man, and I have no control over anything. I have the experience to run [construction project management] jobs, but I don’t have the mindset anymore. I don’t have the patience anymore, and I certainly don’t have the body anymore.”

During our interview, there were glaring moments where Matthew seemed to contradict his self-doubt. His attitude was hopeful as he showed me new artwork he was working on and vintage furniture pieces he was refinishing. He built shelves to hold crystals, rocks, and statues. His walls had new posters and paintings. On his fridge hung a picture of a river ferry, and when asked about it, he said it was a “subliminal” message, manifesting a future where he might one day travel by himself.

When asked what keeps him going, despite everything he’s been through, Matthew says, “It’s because the people at Homeward Bound care about me. They made me realize people care about me. If I give up on myself, then I’ll have let people down I like a lot. Homelessness is a rabbit hole and Homeward Bound is there for a reason. If you get one person out of ten people out of homelessness, you’re a good organization. If you can keep that person out of homelessness, like me, then that’s a good break.”

With the help of his Case Manager and Housing Specialist, Matthew intends to find a new place once his year lease is finished, somewhere with a backyard and enough space for a dog. He still wants to regain his driver’s license. He’s grateful for his stability, but he’s honest about his wishes for the future. If Matthew’s certain about anything, it’s that he’s never wanted to just “exist” or “survive” in life. He wants to live.

James was living in Florida when COVID hit and he lost the ability to keep a roof over his head. His mother had passed away the year before, and without any nearby friends or family, he moved back to his home city of Detroit to stay with a friend. However, just a week later, his friend decided the lockdown and stay-at-home mandates were too difficult and left town, leaving James to continue his search for a stable home.

“That was the start of searching for places to stay where I didn’t have to walk or move through quickly enough to avoid being noticed,” James shared. “Nobody wants to see you standing around in front of their place. I learned how to move quick.” Like many experiencing homelessness, the fear of being kicked out or arrested constantly loomed while stopping to rest or sit down.

Attempts to stay with a girlfriend in Detroit and later with his aunt in Tennessee proved unsuccessful, leaving James uncertain what he was trying to accomplish or how to move forward. As someone who deeply values perseverance, he couldn’t accept the idea of getting on disability and living in an unfamiliar apartment complex surrounded by strangers. He felt stuck.

For six months, he lived in an abandoned building in Johnson City, Tennessee, dealing with the new thoughts and feelings that emerged from his mother’s passing.

“I still thought I had some progression in my life,” he expressed. “When my mother passed away, it felt as if she released these things she was holding onto. I was fortunate enough to gain a lot of knowledge from that.”

Seeking change, James decided to keep traveling and pursue sobriety, enrolling in a year-long rehab program in Brevard, NC. However, the program wasn’t what he expected, and the challenges overwhelmed him. He ended up homeless on the streets of Brevard, using alcohol to cope. Four days later, James was arrested and jailed for a month before the city decided he’d be better off elsewhere. The city drove him to Asheville, leaving him at the airport with two things: $5 and a short piece of advice,

“Find 19 North Ann and you’ll be okay.” The address of the AHOPE Day Center.

James spent the $5 on Dunkin’ Donuts and coffee before making his way toward AHOPE. He stopped along the way on Tunnel Road at the former Ramada Inn to ask for food, shelter, and resources. 

“When you’re homeless and land in a new area,” he said, “you ask, ‘What does everybody do? Where does everybody go?’ You find out where all the resources are.”

It was the end of 2020, marking the start of another chapter in another new city. This time, James was on his way toward a real place he could call home.

Once he secured his North Carolina ID, James was approved for Permanent Supportive Housing. His perseverance finally paid off when he became one of the first residents of Compass Point Village in October 2023.

Over a year later, James has embraced the opportunity to grow, build a family, and learn how to communicate. His empathy and understanding of others is abundantly clear to anyone who knows him. When another resident had a tough day, James gathered a few dollars to buy him a milkshake from Cookout. When his case manager, Abby, took time off to handle personal matters, he expressed hope that things would work out for her. James says he’s someone who’ll give up to half of what he has to make anyone’s situation better. Sometimes, he jokes, he gives too much—whether it’s the last of his sugar or his patience.

He’s also learned to take the time to care for himself and not dwell on difficult situations. He enjoys staying busy, listening to music, and collecting interesting items with stories behind them, including a river stone with a face-shaped surface he found at Compass Point Village. When he saw the face from his window, he said “I’m going to give that guy a home!”

When asked about the future, James says, “I want to maintain my home, my family, and my friends who live here. I want this place to be okay. For us to be all alright. You built me a castle and it runs itself. We’re still going to be as taken care of tomorrow as we are today.”